Data Not Cleared Sync and Try Again Ionic

While Fitbits work smoothly almost of the time, sometimes things don't get to plan, and you meet a big red X on your Fitbit'southward screen with the bulletin that'due south it'due south non been able to clear its data.

Usually, you can get past this screen by syncing to the Fitbit app (or via Fitbit Connect.)

However, if your Fitbit is stuck on this scarlet X and can't clear its data or the message keeps reappearing, we detail some troubleshooting steps that fix this fault and hopefully become your Fitbit sentry working again.

So let's get to it!

Quick checklist

Review this checklist before you kickoff troubleshooting.

• Manually sync with the Fitbit app using the Sync Now feature.
• Fully charge your Fitbit.
• Update your phone, tablet, or calculator to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the groundwork.
• For Android users, clear the Fitbit app's cache in Settings > Apps > Fitbit > Storage & cache > Clear cache.
• Close or force stop the Fitbit app and so open it again.
• Restart your phone (tablet or calculator) AND your Fitbit.
• Plough off the Bluetooth from any other nearby devices that also take the Fitbit app installed.
• On the main phone, tablet, or figurer you sync with, toggle Bluetooth off and on.

Related reading

• Does your Fitbit screen close off likewise fast? Alter this one thing
• Fitbit display screen black and not working or turning on? Let's fix it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a red Ten and not immigration data? Cheque its pairing

If you connect your Fitbit to more than i mobile device (like an iPhone and an iPad) or computer, that might be the trouble.

Information technology seems that Fitbits piece of work best when they only connect to a single calculator, telephone, or tablet.

Decide which mobile device (or computer) is virtually important to you to house your Fitbit data and the app. For whatsoever other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open the Fitbit app.
2. Go to the Today tab and tap on your profile icon or motion picture at the top.
3. Tap on the Fitbit device's proper name.
4. For Apple tree devices, coil down and cull the Remove This imprint and confirm. For Android, tap the trash can and confirm you desire to remove and unpair the Fitbit.
5. Open the device's Bluetooth settings and verify that it's not listed as a connected device. If information technology is, tap it and choose to forget the Fitbit from the Bluetooth settings.

After removing the Fitbit from any boosted computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and come across if it clears the reddish X from your Fitbit's screen.

Change your Fitbit's clock face.

Temporarily changing your Fitbit's clockface often helps become your watch and the Fitbit app to refresh their connection.

How to change the clock face on your Fitbit

1. Open the Fitbit app on your paired mobile device.
2. Tap the Today tab > your business relationship picture show or icon at the peak.
3. Choose your Fitbit from the business relationship list.
4. Tap Clock Faces.
5. ChooseAll Clocks and Select a new clockface from the By Fitbit options.
6. Tap and install the new clock face. Let or disallow any requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. Once complete, tap your Fitbit'southward screen and see if you lot can now navigate it without the information not cleared error bulletin.

If the new clockface solves the problem, yous can repeat these steps and change the clock face dorsum to your previous ane, if desired.

For issues installing a clock confront on your Fitbit, see this articleTin can't change the clock face on your Fitbit? Let's set it.

Re-pair your Fitbit to your phone's Bluetooth

1. Open the Bluetooth settings on your phone, ordinarily found in Settings > Bluetooth.
2. Select your Fitbit from the list of connected Bluetooth devices.
3. Choose the option toForget or Forget this device–forgetting unpairs your Fitbit from your phone'south Bluetooth.
   1. If you lot encounter a notification asking y'all to allow your phone to display notifications from your Fitbit, tap Let.
4. Open the Fitbit app.
   1. Do not connect to Bluetooth through your telephone's BT settings. You lot take to go through the Fitbit app for the pairing process to work correctly.
5. Tap your profile picture or icon and choose your Fitbit device.
6. Await for a notification to start the Bluetooth pairing process and follow the screen'south directions to set this upwards again.
7. If yous don't see a notification, tap the Notifications settings inside the Fitbit app to spring-start the pairing process.

Afterwards successfully re-pairing with Bluetooth, wait for your device to automatically sync with the Fitbit app or tap Sync Now.

Clear your Bluetooth's cache (Android only)

Android phones and tablets besides include an boosted Bluetooth characteristic to clear just the Bluetooth cache.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Prove all your apps.
3. Tap theMenu or More button (icon looks like three dots or three lines.)
4. ChoseShow system (or Show arrangement apps.)
5. Gyre the listing and tapBluetooth.
6. ChooseStorage & cache(or Storage.)
7. TapClear enshroud.

Supersede your Fitbit in the Fitbit app

We oftentimes see this data not cleared fault when folks just recently factory reset their Fitbits (also called clear user information) but forgot to remove it from the Fitbit app first.

This tip ofttimes works even when you did not recently clear your Fitbit's user data (factory reset.)

If y'all mill reset your Fitbit without start removing it from your Fitbit business relationship, follow these steps

1. Open up your phone'due south Bluetooth settings and remove the Fitbit from the listing of devices past tapping information technology and forgetting it.
2. Open the Fitbit app and tap your account picture or icon at the top.
3. SelectReady Up a Devicefrom the list of account options. If you run into your current device listed, that's okay but do not tap it.
4. Cull your current Fitbit model from the listing of options. If you don't see your model, whorl downward.
5. Choose the pick to Replace your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Expect for the app to notice your Fitbit and enter the paring code to re-pair your Fitbit to the app.
   3. Grant the Fitbit whatsoever permissions requested.

Remove your Fitbit from the Fitbit app and add it back

If your Fitbit continues to display the message data not cleared sync & try again and y'all already tried the Bluetooth tips above, completely removing your Fitbit from the app might do the trick.

1. Open up the Fitbit app on your paired telephone (tablet or figurer.)
2. Choose the Today tab so tap on your contour icon or picture at the peak.
3. Select your Fitbit device from your account list.
4. Scroll downward, and tap Remove, and so confirm.
   1. For Android devices, tap the trash tin can and confirm you want to unpair.
5. Open up your Bluetooth settings on your phone. If you see your Fitbit listed, tap it and cull to Forget it.
6. If you withal connect your Fitbit to multiple devices with the Fitbit app, similar a phone and a tablet, repeat steps one-5 for each additional phone, tablet, or reckoner.
7. Restart your phone.
8. Connect your Fitbit to its charger and start charging it.
9. Open the Fitbit app again and go to Today > profile picture or icon.
10. Tap the choice to Set upwards a Device.
    1. On the set-up screen, choose your Fitbit model, and then tap Set Up.
    2. Wait for the Fitbit app to observe your Fitbit, enter the pairing code from your Fitbit'due south screen, and follow the on-screen instruction to complete pairing and setting upwardly features.

Reset your Fitbit

If your Fitbit is still showing that its data is not cleared, a factory reset is the last step to try.

When you reset your Fitbit back to manufactory standards, you lose whatever data, like step count and other activity/wellness information, that was not previously synced to your Fitbit account.

Additionally, any third-party apps, clock faces, and other customizations are also removed from the Fitbit.

Before you factory reset, remove your Fitbit from the Fitbit app following the directions above.

If you tin navigate (swipe) to a dissimilar screen on your Fitbit, utilize these steps to factory reset your Fitbit.

1. Open up theSettings app.
2. ChooseMost.
3. TapFactory Reset or Articulate User Data.

For the newest Fitbit watches, endeavor this manual reset process only if you cannot access the software method and your Fitbit is still stuck on the ruddy Ten screen.

1. Press and hold the side button until the screen turns off, usually 8-ten seconds.
2. As the screen turns off and you experience a short vibration, release the side button and immediately press and concur that button once again.
3. Await for the Fitbit logo to announced.
4. Once it disappears, immediately release the side button and press and concord it once again until you feel another vibration.
5. Subsequently you experience the vibration, release the button. This 2d vibration indicates you've started the factory reset.

Encounter this article.Demand to restart or reset your Fitbit? Learn the steps for detailed stride-by-step directions on resetting your Fitbit model.

Contact Fitbit Support

If, afterward all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if it routinely pops upward, reach out to Fitbit Customer Support for further assistance.

Earlier you contact Fitbit, make sure you have your serial number, proof of buy and cheque its current warranty status.

In full general, Fitbit offers a i-year warranty for most of its wearables in the U.s. and 2 years for Europe. If your Fitbit is under warranty and their back up team cannot fix it, they send a replacement at no accuse to you lot.

Even if your Fitbit is more than 1 or 2 years quondam, Fitbit Support ordinarily offers a replacement discount.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

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